Shipping policy

Shipping Policy

At Aurendae Designs, each order is carefully prepared, packaged, and fulfilled by hand. We currently handle our own fulfillment and personally take outgoing packages to the post office for shipment.

Order Processing Time

Please allow 3–7 business days for your order to be processed, prepared, and shipped. Processing times may vary during holidays, sales, product launches, or high-volume order periods.

Business days do not include weekends or holidays.

Shipping Time

Once your order has been shipped, delivery time will depend on the shipping carrier and the shipping method selected at checkout.

Estimated delivery times are typically 3–10 business days after the order has been shipped, but delays may occur due to carrier issues, weather, holidays, or other circumstances outside of our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if tracking is available.

Please allow up to 24–48 hours for tracking information to update after your package has been accepted by the carrier.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. Aurendae Designs is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at aurendaedesigns@gmail.com. We will do our best to update the address before the order ships, but we cannot guarantee changes once processing has begun.

Lost, Delayed, or Missing Packages

Once a package has been handed over to the shipping carrier, delivery is no longer within our direct control.

If your order is delayed, missing, or marked as delivered but not received, please contact the carrier first using your tracking number. You may also contact us at aurendaedesigns@gmail.com so we can review the tracking details and determine the next steps.

Refunds for missing packages may require proof that the item was not received and will be reviewed on a case-by-case basis.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of both the damaged item and the packaging.

Damaged order claims must include photo proof so we can properly review the issue.

Multiple Item Orders

If your order contains multiple items, they may ship together or separately depending on processing needs and product availability. If items ship separately, you may receive more than one tracking number.

Holiday & High-Volume Delays

During holidays, sales, launches, or high-volume seasons, processing and shipping times may be extended. We appreciate your patience and understanding as each order is prepared with care.