Return & Refund Policy

At Aurendae Designs, each order is carefully prepared, packaged, and fulfilled by hand. Because we currently fulfill and ship orders ourselves and do not operate with a return processing address, we do not accept physical returns at this time.

However, customer satisfaction is important to us. Refunds or replacements may be offered within 30 days of purchase under the conditions listed below.

Refund Eligibility

To be eligible for a refund, the item must be:

• In the same condition that you received it

• Unworn or unused

• With tags attached, if applicable

• In its original packaging

• Accompanied by a receipt or proof of purchase

Refund requests must be submitted within 30 days of the purchase date.

Incorrect Item Received

If you received the wrong size, wrong color, or an incorrect item due to an error on our end, please contact us with your order number and clear photos of the item received.

Once approved, you may keep the incorrect item, and we will send out the corrected item at no additional cost.

Damaged or Missing Orders

If you are requesting a refund because your item arrived damaged or was never received, proof will be required before a refund can be approved.

For damaged items, please provide:

• Clear photos of the damaged item

• Clear photos of the packaging

• Your order number or proof of purchase

For orders marked as delivered but not received, please contact us as soon as possible so we can review the tracking information and determine the next steps.

Refund-Only Requests

Refund-only requests are only considered if the item was damaged upon arrival or if the order was not received. Customers may be required to provide photos, tracking details, or other proof so we can properly review the claim.

We do not offer refunds for buyer’s remorse, ordering the wrong size, color preference changes, or items that have been worn, used, washed, altered, or damaged after delivery.

How to Start a Refund Request

To request a refund or replacement, please contact us at aurendaedesigns@gmail.com with:

• Your full name

• Order number

• Proof of purchase

• A brief explanation of the issue

• Clear photos, if the item is incorrect or damaged

Once your request is reviewed, we will notify you whether your refund or replacement has been approved.

Approved Refunds

If your refund is approved, it will be processed back to your original payment method. Please allow your bank or payment provider time to complete the refund after it has been issued.

Final Sale Items

Items that are worn, used, washed, altered, missing tags, missing original packaging, or outside the 30-day purchase window are not eligible for a refund or replacement. 

Discounted items are not eligible for refunds or returns (all sales items are final.)

Thank you for supporting Aurendae Designs. Every order is packed with care, and we appreciate your understanding as a small business.